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[#] Wed Jul 07 2021 15:58:32 EDT from Nurb432

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I think proxmox is a good example too. I am pretty sure there are no extra features you get when you pay, other than support and early bug fix. Goes for the VM server and Backup server.

Their mail gateway, is more traditional 'freemium' model. There was either branding, mailbox limits, or something. Or at least it was, i didnt need it so i didnt look real close.



[#] Wed Jul 07 2021 17:00:27 EDT from IGnatius T Foobar

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Right. Ubuntu does it right, Oracle Linux does it right, Red Hat does it wrong.

[#] Wed Jul 07 2021 20:30:14 EDT from ParanoidDelusions

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I was thinking of Proxmox. Their "You're on your own," model works pretty well. 

Basically, they've got it set up ideally so you can learn it in a home lab, run it in a home lab, run it as a DIY project... but if you're going to run it as an ESX alternative in a corporate environment - it will behoove you to pay the licensing fee and get support. 

Paid licensing also opens up the "paid repo" library - which - I'm not sure what the advantage is there - as it runs pretty damn well for me with just the "non-licensed" repo.

 

 

Wed Jul 07 2021 15:58:32 EDT from Nurb432

I think proxmox is a good example too. I am pretty sure there are no extra features you get when you pay, other than support and early bug fix. Goes for the VM server and Backup server.

Their mail gateway, is more traditional 'freemium' model. There was either branding, mailbox limits, or something. Or at least it was, i didnt need it so i didnt look real close.



 



[#] Thu Jul 08 2021 12:44:50 EDT from IGnatius T Foobar

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Same model. The software itself is free; if you want the company to stand behind it with support and other services, you pay for a license.

[#] Fri Jul 16 2021 09:41:19 EDT from Nurb432

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Really getting tired of this software vendor at the office. 

Ever since they were cut loose from vmware ( long story. short version they were bought, kept for a bit, then turned back loose and lost a lot of their people in the process but had more customers ) and did their reorg a year later ( basically firing 1/2 who were left ) its been a s-hole company to work with. Non responsive, aimless etc.

Last update we got, one task was to fix a bug they introduced in a commonly used feature over a year ago. Now it does not work at all with a big fat error..  really... cant notice that during testing? Oh ya, no testing!   The update before that, were more show stopper regression bugs than fixes and we had to wait, with my users not being happy.

My account has been broken for 3 days now.    While i did get in with an admin account and created a 2nd account to use, i didnt tell them this.  So far one email asking questions i already answered when i opens the ticket.  Grrr    I could fix it, but not the right way and i want it the right way for when it happens to a end-user.

 

~5 months ago we upgraded to a dot release. Lost the reporting module ( expected ). This weekend we finally get its replacement. a pile of dog poo, with hardly anything in it.   AND the system went down hard Saturday morning, "well, we think it was due to us installing that, we are not sure. "     We waited almost a year to upgrade to this dot release in the first place. Too many bugs, took them that long to get it to where we could even use it. "oh, we are going to hire some QA people soon... "

I do understand that they switched platforms on this release for the client and went from OCX to HTML5, ( years later than it should have been but they had an excuse ) but you still test the hell to of it and dont release it with *major* bugs that effect all customers. Due to the disaster it was, several long term customers ( upwards of 20 years for a couple of them i know personally ) bailed. 

 

As much as i hate to, its time for us to ditch these jokers.  10+ years with them, and every bit of our operations are tied to it somehow. Both for us and 20 other business units..  



[#] Fri Jul 16 2021 10:23:28 EDT from Nurb432

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Hmm ok so perhaps its not the QA department after all.

Doing more digging about what was going on..  A month ago they had to make some temporary schema changes to fix another issue and do cleanup. They tested that in our dev system.  Moved it to prod, ran the cleanup ( took 3 weeks ) then put it back to stock.

this test upgrade was supposed to be done on a recent copy of prod ( like from Monday ), restored onto dev. Looks like that never actually happened, and a bunch of stored procedures are hosed. ( which i could fix i guess, but that is not my responsibility and wont make it a fair test anyway )

Still sloppy and unacceptable, but i want to blame the correct team of theirs :)    



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