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Hello! i'm trying to set an adress for one of my users and i get this error: (i've changed the names)
Oct 1 17:44:47 Mail citserver[120]: citserver[120]: user_ops: address <username@example.com> already belongs to <Use R. Name> - not using
and that's all fine but the "Use R. Name" person doesn't exist. its not in any registered user list or contact list.. it may have been an old account that was deleted for this user to solve an issue but either way... i can't find this user to delete. its not a registered user or anything. how can i get into the database to force remove it? or better yet... how can i just force set this user to have this address and have it auto remove it from the one that doesn't exist?
i guess if you're doing a show using the server some how and require everything to be the same on command, consider making a backup of the entire OS with a freshly set up install of citadel.. then depending on whatever backup solution you are using, ie proxmox.. it should be easy enough to just click restore (on proxmox the command would be something like "qm rollback vm:### /path/to/backupfile.gz") of which you could even use cron. but that gets out of the topic of citadel itself.
How do you view a list of previous usernames? I have a user who needs an email address that citadel is complaining is already in use but the user who has it doesn't exist.. so theres a database somewhere with it in it and i need to clear that.
if its easier, how can i just search an address to see who has it?
and if thats not possible, how do i "force" set a person's address?
i was able to find the UID for the user if that helps at all possibly. i haven't been able to find anything useful looking through the citadel documentation on my own yet though.
sadly i still have the issue and have had it for the past week now which is why i'm reaching out. i feel like i've explored every crevice of the web server with no luck and i'm hoping theres just a console command that can fix whatever's wrong or like force run the clean up command for old users. but, i've rebooted, its been at least 4 days and i've definately seen logs of it deleting and cleaning other stuff... but no luck on that specific user account.
it was created via LDAP and deleted from LDAP as well. i dont remember if i had to manually delete it from citadel or if it went away on its own after synching since its been a while since it was first deleted and i'm just now figuring out this was an issue.
what i have tried outside of citadel: recreating the user on LDAP so that citadel would ressurect or overwrite the user so i can just straight up delete it, but no luck. even assigning the UID says its already taken.. i've tried creating a generic account and tying the UID to it and deleting it with no luck..
maybe that specific type of cleaning service isn't running and i just need to restart that service? if that was the issue, i would imagine it'd be fixed in a matter of seconds after issuing a console command to restart it