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[#] Thu Dec 22 2011 16:49:38 EST from IGnatius T Foobar @ Uncensored

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fleeb, I think there are some folks at the Department of Homeland Security who would be interested in your skill set. Please report for immediate enrollment, citizen.

[#] Thu Dec 22 2011 16:59:27 EST from fleeb @ Uncensored

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Well, let's see if we can find something that confirms what I think there first.

Then, I can dodge the Homeland Security Recruitment drive.

[#] Thu Dec 22 2011 17:08:06 EST from fleeb @ Uncensored

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On a rather different topic, I wonder if I could get a little advice.

The company I currently work for is essentially dead. As part of a deal, its assets are being transferred to another company for some sum of money.
I am to be hired by this other company to build upon it, and do repairs sa necessary.

However, this is not a software development company, and they don't know shit about software development, which puts me very much on edge.

I currently work as a senior software engineer. The job description is one that I wrote myself, as a senior software engineer. The title they want to give me, however, is a Technical Support & Development Manager.

If you needed to hire someone with my skillset, and you saw that hit your desk, how would you react? Mind you, I probably can manage a group of software engineers, but in this case, I will only have a tech support guy and me to handle. The other guy (the tech support person) will take care of first line support and maybe even a little deeper stuff, and I'll take care of fixing anything that he can't really handle (stuff that obviously requires code changes), as well as making improvements to our products.

I'm especially concerned with seeing 'Technical Support' in that title at all, let alone as the first item. I absolutely loath doing technical support, and only do it because it must be done. I do not ever want to be put in the position of having to do technical support because it's expected of me. I do not wish to have over 10 years of software engineering flushed down the tube because of idiotic people who waste my talents on PEBKAC issues. And I'm very concerned that, moving on, anyone viewing that title would assume I do technical support as the main part of what I do.

[#] Thu Dec 22 2011 17:15:14 EST from fleeb @ Uncensored

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Hmm... if you trust Wikipedia, it looks like I might have been right about Innes:

[#] Thu Dec 22 2011 17:16:53 EST from fleeb @ Uncensored

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ah, and if you don't trust Wikipedia:

[#] Thu Dec 22 2011 17:18:39 EST from fleeb @ Uncensored

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Ah, and:

I swear, I hadn't read any of this before figuring it was him.

[#] Thu Dec 22 2011 17:28:01 EST from dothebart @ Uncensored

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well, fleeb,

the first point is... the sallary?

depending on that, you still can do 9-to-5 and do what you want in the other time.

since its never bad to have a look on better job opportunities...

but anyhow, Question... you're doing subtitling, right? Which future do you expect from the technology your company delivers? Or... which future do you expect from the customers (TV stations) you deliver? (...since print is dying...whats going to happen once youtube is able to addres all (or most) TVs?) So... what are your Boss'es reasons to sell? do they account for you?

and... which future development would you expect from your product? is there much more new to add?


from my point... being bought by a bigger company (gemalto) and the pre-aquisition head offs currently quitting (after 2 years) my sum has a little different story.

we were aquisioned because of another (junior)partner of gemalto was aquisioned in advance by another company, so their roadmap had a dead end.

so. sales is pretty much dead at my location now. We do 2nd to 3rd level sales support, and the 10k other guys can sell much more than the 50 guys could sell (if they weren't developers..) So if  I'd been sitting in the sales office, my jop procastination would have been pretty much dead end from the start of the aquisition. But since I'm not, my job is rather more safe than it was before the aquisition; there now is a second level support installing the software I'm working on in several countries at once; and they do most of it without us ever hearing they did (aside of seeing it on the list of customers on our monthly status update presentations)

hope this helps.

[#] Thu Dec 22 2011 17:52:25 EST from fleeb @ Uncensored

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I've been through a lot of mergers and acquisitions in the past. I've always weathered through them without a lot of trouble. I am not really concerned about that part of things... I already know the salary, have some idea of the benefits, etc.

I am concerned about the title.

If I had to look for work somewhere else, and they asked for my title at this company, how would that impact my ability to find a job. I detest technical support, at least the idea of me doing it. It is a waste of my abilities to expect me to do technical support, the way that the title seems to imply, to me.

I'm a software engineer. I could probably do management-related work in this field at this point, but my real joy is in coming up with ideas and implementing them. I don't like dealing with people who don't read instructions, fail to figure out the easiest things themselves, etc. I don't mind fixing problems that come up, but I don't want to be the one interfacing with the customer constantly over everything.

So, if someone sees that I have the title Technical Support & Development Manager, I'm concerned they will think I'm some rube who doesn't know shit about making software.

[#] Thu Dec 22 2011 21:34:26 EST from Ladyhawke @ Uncensored

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Fleeb, do you have the ability to request a different title?

As someone who has done a lot of hiring, I can understand your concern.  But, especially if you ask for a lower title, perhaps they might be willing to oblige.

[#] Fri Dec 23 2011 08:00:13 EST from fleeb @ Uncensored

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I expect I could get a different title. But, I'm wondering what impression someone would have of me based on this title alone. I know what impression *I* would have, but I don't know if I'm a good barometer for this, so I'm asking you folks.

[#] Fri Dec 23 2011 09:55:53 EST from IGnatius T Foobar @ Uncensored

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Screw that, just put whatever title you want on your resume. If you're job hunting while employed, they're not going to see it anyway, and if you're job hunting after the current gig collapses, they're not going to care if you need to bend it a bit to get a job.

[#] Fri Dec 23 2011 09:56:22 EST from IGnatius T Foobar @ Uncensored

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(My current title is "Global Leader of Everything Important and Grand Poohbah of the Universe")

[#] Fri Dec 23 2011 10:01:50 EST from skpacman @ Uncensored

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My official title right now is "Mechanical Design Technician",

My actual title is "The monkey who sits in the corner of Engineering B and plays on SolidWorks"

or in all reality "The newest pee-on in Engineering that is at not-quite-the-lowest-part-of-the-totem-pole"

horray for department transfers *hurk*

[#] Fri Dec 23 2011 13:26:36 EST from wizard of aahz @ Uncensored

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Fleeb - Which is worse? Technical Support or Build Monkey?

Honestly - you put on your resume what you want to put on there, how you want to put it on there. If you don't want to list the Technical Support part of the position, it's an omission, not a real change and I wouldn't have a problem with it.

[#] Fri Dec 23 2011 14:05:51 EST from fleeb @ Uncensored

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Well, I can negotiate the job title, so I just want to reflect what I do.

It looks like it will change to senior software engineer or software and support manager... one of those two.

Either way, I sure hope things improve.

[#] Tue Jan 03 2012 16:42:24 EST from Spell Binder @ Uncensored

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Tech support gets a bad, and I think somewhat undeserved, rap. Far too many companies treat their level-1 techs as, for lack of a better term, cannon fodder and never expect them to do any more or any less. That makes it extremely difficult for someone with true talent to be recognized. For that reason, if I got a resume for someone that showed a string of level-1 tech support jobs, I'd probably pass that person over (assuming I'm not hiring for level-1 tech support, of course). My reason being that this person probably didn't make any efforts to improve themselves or their job situation.

On the other hand, if I saw a resume that had a level-1 tech support job on it, followed by level-2, level-3, maybe technical sales engineer, etc., I'd be more apt to consider them. That kind of progression shows a drive to grow and also indicates a good skillset for dealing with customers and solving problems.

I certainly wouldn't think any less of someone if their resume indicated tech support and development. In fact, so long as that person could show me a decemt tech support skillset on top of the development, I would probably consider that even more so than a straight-out developer.

I should mention that my frameset is one at a small-to-medium sized company where each employee can often be called on to fulfill a number of different roles, so having the flexibility of multiple skillsets is highly valued. My frameset is also that of a software tester where it can be extremely beneficial to have one foot on the development side to help diagnose and isolate problems, and one foot in the tech-support side to simply understand the nuts and bolts of how to put things together quickly.

[#] Wed Jan 04 2012 09:41:36 EST from fleeb @ Uncensored

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I agree that Tech Support gets a bad rap. It is a difficult position requiring several skillsets that, unfortunately, are undervalued. A good tech support person can save you money and time, while adding a tremendous amount of value to your team.

However, I've been aiming my career towards software development. And I have noticed that small to medium sized companies will often think that a dev who can do tech support can do these things simultaneously.

I haven't met one who could. I certainly can't.

That is, I can't do both level 1 tech support and deep dev work simultaneously.
Which is what my boss tried to make me do for a year against my advice.

From that experience, I do not want the expression 'technical support' too close to me. I don't want it to stick. Sure, I'm flexible... I can do damn near anything you need, but there are laws of physics to consider.

[#] Wed Jan 04 2012 20:55:04 EST from Nite*Star @ Uncensored

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fleeby baby,

Apparently, scientists at CERN are getting ready to throw the laws of physics out the window (if ya hadn't already heard). ;-P

[#] Thu Jan 05 2012 17:26:02 EST from fleeb @ Uncensored

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No no... they're prepared to rewrite them. The laws will still be there, but in a more attractive mauve.

[#] Thu Jan 05 2012 17:42:07 EST from Nite*Star @ Uncensored

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::facepalm:: Yes but in re-writing them, they're gonna throw the existing ones out da window! ;-P

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