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[#] Tue Aug 23 2011 12:20:16 EDT from IGnatius T Foobar @ Uncensored

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i would have kept doing desktop support for a while, but I would have


Oh hell no, if I still had to deal with end users every day I would have burned out a VERY long time ago. I'm way past that point in my career now.
I don't have the patience for that. As it is, I have very little patience for people who carelessly waste my time, and I have utter disdain for people who deliberately waste my time. Fortunately I've got a good position in a good company that doesn't routinely deal with end users in the first place.

[#] Tue Aug 23 2011 23:07:08 EDT from Sig @ Uncensored

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I actually had a pretty good spot documenting all of the tickets and basically managing the Remedy queue. We only had one computer on the network with Remedy, and no one else had ever used it before. I printed out the tickets, sorted them, and dispatched the team out to various sites with them, and then documented their work and closed or referred the tickets. It kept me busy for three weeks and I didn't interact with any users. And I LIKE doing documentation.



Then I was fired for not being a team player.

[#] Wed Aug 24 2011 07:49:15 EDT from fleeb @ Uncensored

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That's nice. I wonder if they managed to find someone else to do that work to their specs.

[#] Wed Aug 24 2011 09:09:31 EDT from Sig @ Uncensored

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We actually had two team managers whose job I had been doing while they were doing... whatever it is they did. They didn't know how to use Remedy, and we had no way to get our tickets or get them documented, so I took over.

This was the Monday before Thanksgiving. I spent the nexxt 6 weeks running, playing video games, and spending time with family and friends before I shipped for basic. I worked a few weeks on a contract in late 2005, and a single day in 2007, but otherwise have not had civilian employment since late 2004.
IT stuff I did in uniform was collateral duty: "Hey, Steele, you know computers, right?"

[#] Thu Aug 25 2011 17:28:47 EDT from Ladyhawke @ Uncensored

Subject: Application Project Roles - a Bird's Eye View

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[#] Thu Aug 25 2011 17:32:01 EDT from Ladyhawke @ Uncensored

Subject: Re: Application Project Roles - a Bird's Eye View

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Sorry - should'a bit'd that:

http://bit.ly/qMvvro



[#] Fri Aug 26 2011 10:27:43 EDT from IGnatius T Foobar @ Uncensored

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Then I was fired for not being a team player.

You should have had a talk with The Bobs.

[#] Fri Aug 26 2011 22:56:24 EDT from fleeb @ Uncensored

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Ladyhawke:

That is an amazingly descriptive matrix there.

[#] Sat Aug 27 2011 11:47:25 EDT from dothebart @ Uncensored

Subject: Re: Application Project Roles - a Bird's Eye View

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Cute!



[#] Sat Aug 27 2011 18:25:15 EDT from Ladyhawke @ Uncensored

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Amused me, as well.  Missing the Sales function, though, for 2x laugh potential!



[#] Sat Aug 27 2011 20:44:01 EDT from IGnatius T Foobar @ Uncensored

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That's because everyone has a fairly low opinion of the sales people, including themselves.

[#] Sun Aug 28 2011 13:27:59 EDT from Ladyhawke @ Uncensored

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Ha!



[#] Wed Aug 31 2011 04:46:24 EDT from triLcat @ Uncensored

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If I work in marketing, why am I up at 10pm doing tech support?



[#] Wed Aug 31 2011 22:54:08 EDT from IGnatius T Foobar @ Uncensored

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BECAUSE I CAN'T PRINT!!!!!!1

[#] Wed Aug 31 2011 22:56:52 EDT from Sig @ Uncensored

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We have 4 people. They have 25. We've released 5 reports in the last two weeks (with a sixth tomorrow). They have released... 3.

Tell me again how the National Guard doing intel support is a waste of money.
Ass clowns.

[#] Thu Sep 01 2011 10:13:23 EDT from skpacman @ Uncensored

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lol my boss is trying to implement something quite hilarious at work.

I work in documentation and we send documents out to the production floor, usually work instructions, that need markups then they're supposed to come back to us after an engineer has approved the markups. On occasion we get back the markups, but they're all in the form of questions that we can't answer.

My boss has suggested that for every "?" we get back from engineering that is not our responsibility to answer, we send the work instructions back to them, but with a hello kitty sticker next to their "?" as our response...

-- 
Stephen D King
skpacman8629@gmail.com



[#] Sat Sep 03 2011 11:36:05 EDT from isoroku @ Uncensored

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Some of you may find this interesting. Here is a link on how we moved to Agile at work recently.
http://scalingsoftwareagility.wordpress.com/2011/08/10/john-deere-isg-case-study-reaching-the-tipping-point/

[#] Mon Sep 05 2011 10:23:52 EDT from Ladyhawke @ Uncensored

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I did.  :-)

How many people did you end up training at one time?  Sounds like a large crowd.....

Thanks for sharing, Iso.



[#] Mon Sep 05 2011 22:31:52 EDT from isoroku @ Uncensored

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We had two groups of around 100-150 each.
It has been a good transition.

[#] Tue Sep 06 2011 04:29:58 EDT from dothebart @ Uncensored

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read the article; felt a little like left behind in the woods at the end...

is it going to be finished? or do I need to buy the book? ;-)



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