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[#] Tue Jan 03 2012 16:42:24 EST from Spell Binder @ Uncensored

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Tech support gets a bad, and I think somewhat undeserved, rap. Far too many companies treat their level-1 techs as, for lack of a better term, cannon fodder and never expect them to do any more or any less. That makes it extremely difficult for someone with true talent to be recognized. For that reason, if I got a resume for someone that showed a string of level-1 tech support jobs, I'd probably pass that person over (assuming I'm not hiring for level-1 tech support, of course). My reason being that this person probably didn't make any efforts to improve themselves or their job situation.

On the other hand, if I saw a resume that had a level-1 tech support job on it, followed by level-2, level-3, maybe technical sales engineer, etc., I'd be more apt to consider them. That kind of progression shows a drive to grow and also indicates a good skillset for dealing with customers and solving problems.

I certainly wouldn't think any less of someone if their resume indicated tech support and development. In fact, so long as that person could show me a decemt tech support skillset on top of the development, I would probably consider that even more so than a straight-out developer.

I should mention that my frameset is one at a small-to-medium sized company where each employee can often be called on to fulfill a number of different roles, so having the flexibility of multiple skillsets is highly valued. My frameset is also that of a software tester where it can be extremely beneficial to have one foot on the development side to help diagnose and isolate problems, and one foot in the tech-support side to simply understand the nuts and bolts of how to put things together quickly.
Spell

[#] Wed Jan 04 2012 09:41:36 EST from fleeb @ Uncensored

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I agree that Tech Support gets a bad rap. It is a difficult position requiring several skillsets that, unfortunately, are undervalued. A good tech support person can save you money and time, while adding a tremendous amount of value to your team.

However, I've been aiming my career towards software development. And I have noticed that small to medium sized companies will often think that a dev who can do tech support can do these things simultaneously.

I haven't met one who could. I certainly can't.

That is, I can't do both level 1 tech support and deep dev work simultaneously.
Which is what my boss tried to make me do for a year against my advice.

From that experience, I do not want the expression 'technical support' too close to me. I don't want it to stick. Sure, I'm flexible... I can do damn near anything you need, but there are laws of physics to consider.

[#] Wed Jan 04 2012 20:55:04 EST from Nite*Star @ Uncensored

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fleeby baby,


Apparently, scientists at CERN are getting ready to throw the laws of physics out the window (if ya hadn't already heard). ;-P

[#] Thu Jan 05 2012 17:26:02 EST from fleeb @ Uncensored

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No no... they're prepared to rewrite them. The laws will still be there, but in a more attractive mauve.

[#] Thu Jan 05 2012 17:42:07 EST from Nite*Star @ Uncensored

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::facepalm:: Yes but in re-writing them, they're gonna throw the existing ones out da window! ;-P

[#] Thu Jan 05 2012 18:07:06 EST from fleeb @ Uncensored

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Well, sometimes, the baby must go out with the bathwater.

[#] Fri Jan 06 2012 04:48:10 EST from dothebart @ Uncensored

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nitestar, If I got that correctly they just were searching for the problem and didn't know of another place to look at.

so they asked the public to help them, and 14 days later the errorsource was located and evaded.



[#] Mon Jan 09 2012 22:37:40 EST from IGnatius T Foobar @ Uncensored

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Apparently, scientists at CERN are getting ready to throw the laws of

physics out the window (if ya hadn't already heard). ;-P

Actually they're just using the very low temperatures inside their particle accelerator to keep their beer cold.

[#] Tue Jan 10 2012 12:56:34 EST from Nite*Star @ Uncensored

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bart, um, I'm confused?

[#] Tue Jan 10 2012 22:30:14 EST from Sig @ Uncensored

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Job titles are funny.

Officially, I am (I think) a "Reporter," which really means "writer of reports" and is usually referred to as
"analyst," but actually I am an editor/releaser of such things and rarely write my own any more. And none of it
really translates very well into a civilian career when that time comes, but we'll burn that bridge when we get to
it.

Once upon a time I did tier II desktop and network support. My job title at the first place (a contract at AychPee)
was Customer Service Rep II. I utterly hated that.

[#] Wed Jan 11 2012 11:27:51 EST from fleeb @ Uncensored

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Well, the military is a Special Place, and as such, people have ways of translating their weird titles into civilian-speak. So I wouldn't be as afraid of their titles.

[#] Sat Jan 21 2012 00:41:21 EST from Animal @ Uncensored

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So our building backs to a neighborhood... Engineering's got a real good
view of the backyard of the houses on teh edge of the neighborhood.

Ther'es a house... pretty sure the people living/renting it were
shooting pornos in there. The ladies would walk around naked, let the
dogs in/out completely nude, then stand in the window while they did
their business. The dude would change his outfits about 6 times a day.
During the winter, their roof was the first one all the snow melted off
of... .they had to keep that place toasty warm.

Anyways, they left a while ago, now there's people in there every now
and then but I don't think there's any permanent residents.

A few times a week two highschool kids come by and smoke pot in the
backyard.

http://i1212.photobucket.com/albums/cc441/SnowMule/photobucket-7151-1327097710290.jpg

[#] Sat Jan 21 2012 04:21:15 EST from zooer @ Uncensored

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They are going to be bumped out when the new residents move in.  (or maybe not)

 



[#] Fri Jan 27 2012 16:47:37 EST from fleeb @ Uncensored

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I think someone tried to sabotage us at our customer's site.

I think it was someone at the customer's site, too, as none of us accessed the box in question (as can be proven by examining the logs of who used the remote support tool).

Whoever did it also deleted two log files in the process.

Very, very frustrating.

[#] Mon Feb 06 2012 11:53:08 EST from IGnatius T Foobar @ Uncensored

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Ther'es a house... pretty sure the people living/renting it were
shooting pornos in there. The ladies would walk around naked, let the

dogs in/out completely nude, then stand in the window while they did
their business. The dude would change his outfits about 6 times a day.

During the winter, their roof was the first one all the snow melted off

of... .they had to keep that place toasty warm.

Looks like a nice house to turn into a studio if they could figure out a way to remove the floor in between the first and second levels ... plenty of room for lights and stuff on top. They could even put curtains and/or blinds in all of the windows before putting another wall in front of them.
The wings on either sides could be used as offices or (un)dressing rooms.

From what I can tell there's a clear shot of the sky if they want to put an uplink dish on the roof.

[#] Wed Feb 08 2012 00:49:27 EST from ax25 @ Uncensored

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Mon Feb 06 2012 11:53:08 AM EST from IGnatius T Foobar @ Uncensored
Looks like a nice house to turn into a studio if they could figure out a way to remove the floor in between the first and second levels ... plenty of room for lights and stuff on top. They could even put curtains and/or blinds in all of the windows before putting another wall in front of them.
The wings on either sides could be used as offices or (un)dressing rooms.

From what I can tell there's a clear shot of the sky if they want to put an uplink dish on the roof.
 

Insider knowledge? bow chicka bow wow...

Just kidding.



[#] Wed Feb 22 2012 08:51:28 EST from wizard of aahz @ Uncensored

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Ah.. So this is what this office looks like.

[#] Thu Mar 01 2012 17:02:01 EST from IGnatius T Foobar @ Uncensored

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No, it isn't. While you were gone we replaced it with a complete replica.

[#] Thu Mar 01 2012 19:02:03 EST from wizard of aahz @ Uncensored

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You forgot to replace the beer.

[#] Thu Mar 01 2012 21:41:28 EST from zooer @ Uncensored

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He is working on performing a miracle with your beer, he is going to turn that beer into.... urine!

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