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[#] Wed Nov 20 2013 16:17:31 EST from alex007 @ Uncensored

Subject: Re: issues with new users

[Reply] [ReplyQuoted] [Headers] [Print]

that is strange, hmm is sahil an internet user? admin -> user settings

try it with another new account , some behaviour?

Wed Nov 20 2013 05:11:49 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

yes.

other users are sandeep, sangeeta, geeta, sandhya, rupali. they are working fine. sahil was added new.

 

Wed Nov 20 2013 04:31:58 AM EST from alex007 @ Uncensored Subject: Re: issues with new users

So, sending of e-mail only for sahil doesn't work? Can you send e-mail to other users of citadel?

Tue Nov 19 2013 23:24:27 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

thank you Alex007 for the answer.

I did as suggested. Restarted the citadel server. Sent email - same error.

I do get this error for existing users or if I rename an existing user to sahil. I have checked my citadel folders - none of them are locked. Do I need to modify any config file to set number of users. Present user list is about 6. Need to add 4 more.

Mon Nov 18 2013 02:42:51 PM EST from alex007 @ Uncensored Subject: Re: issues with new users

Please note, I've got an german language citadel server, so my translation of the citadel entries is not perfect:

 

log in as admin,

look for the item maintenance on the left, it is the next to last item

-> choose domain name and internet mail configuration

->choose aliases for that machine

 

add: sheila.master

 

 

Sun Nov 17 2013 06:32:01 EST from mosaic2s @ Uncensored Subject: issues with new users

An error occurred while sending mail. The mail server responded:  Invalid recipient: sahil@sheila.master. Please check the message recipient sahil@sheila.master and try again.

 

I have added user sahil in the mail server. Have set up thunderbird in sahil's system. have sent out an email from sahils to myself. however when i hit reply to sahil - the above message comes.

 

 



 



 



 



 



 



[#] Wed Nov 20 2013 18:15:12 EST from s3cr3to @ Uncensored

Subject: Re: issues with new users

[Reply] [ReplyQuoted] [Headers] [Print]

I wonder if the issue with this account is caused because by this:

Can you check each user in: Administration / User account management / Add, change, delete user accounts / Edit address book entry

Maybe the mail address of the problematic users is used in another account: Internet e-mail aliases

I recall this kind of issue because some user1(jon@here.com) works in "sales", then was moved to "accounting" and now is user2(jon@here.com), but in user1(now - alice@here.com) the alias (jon@here.com) was not deleted.

Hope it helps, Regards.

 

Wed Nov 20 2013 04:17:31 PM EST from alex007 @ Uncensored Subject: Re: issues with new users

that is strange, hmm is sahil an internet user? admin -> user settings

try it with another new account , some behaviour?

Wed Nov 20 2013 05:11:49 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

yes.

other users are sandeep, sangeeta, geeta, sandhya, rupali. they are working fine. sahil was added new.

 

Wed Nov 20 2013 04:31:58 AM EST from alex007 @ Uncensored Subject: Re: issues with new users

So, sending of e-mail only for sahil doesn't work? Can you send e-mail to other users of citadel?

Tue Nov 19 2013 23:24:27 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

thank you Alex007 for the answer.

I did as suggested. Restarted the citadel server. Sent email - same error.

I do get this error for existing users or if I rename an existing user to sahil. I have checked my citadel folders - none of them are locked. Do I need to modify any config file to set number of users. Present user list is about 6. Need to add 4 more.

Mon Nov 18 2013 02:42:51 PM EST from alex007 @ Uncensored Subject: Re: issues with new users

Please note, I've got an german language citadel server, so my translation of the citadel entries is not perfect:

 

log in as admin,

look for the item maintenance on the left, it is the next to last item

-> choose domain name and internet mail configuration

->choose aliases for that machine

 

add: sheila.master

 

 

Sun Nov 17 2013 06:32:01 EST from mosaic2s @ Uncensored Subject: issues with new users

An error occurred while sending mail. The mail server responded:  Invalid recipient: sahil@sheila.master. Please check the message recipient sahil@sheila.master and try again.

 

I have added user sahil in the mail server. Have set up thunderbird in sahil's system. have sent out an email from sahils to myself. however when i hit reply to sahil - the above message comes.

 

 



 



 



 



 



 



 



[#] Thu Nov 21 2013 02:10:11 EST from mosaic2s @ Uncensored

Subject: Re: issues with new users

[Reply] [ReplyQuoted] [Headers] [Print]

Thanks Alex and S3cr3to - I unchecked the internet user box. restarted citadel - no luck.

chkd address book entry of sahil. enclosed here. no aliases.

same problem if i create another new user. desperate for the fix.

Wed Nov 20 2013 06:15:12 PM EST from s3cr3to @ Uncensored Subject: Re: issues with new users

I wonder if the issue with this account is caused because by this:

Can you check each user in: Administration / User account management / Add, change, delete user accounts / Edit address book entry

Maybe the mail address of the problematic users is used in another account: Internet e-mail aliases

I recall this kind of issue because some user1(jon@here.com) works in "sales", then was moved to "accounting" and now is user2(jon@here.com), but in user1(now - alice@here.com) the alias (jon@here.com) was not deleted.

Hope it helps, Regards.

 

Wed Nov 20 2013 04:17:31 PM EST from alex007 @ Uncensored Subject: Re: issues with new users

that is strange, hmm is sahil an internet user? admin -> user settings

try it with another new account , some behaviour?

Wed Nov 20 2013 05:11:49 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

yes.

other users are sandeep, sangeeta, geeta, sandhya, rupali. they are working fine. sahil was added new.

 

Wed Nov 20 2013 04:31:58 AM EST from alex007 @ Uncensored Subject: Re: issues with new users

So, sending of e-mail only for sahil doesn't work? Can you send e-mail to other users of citadel?

Tue Nov 19 2013 23:24:27 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

thank you Alex007 for the answer.

I did as suggested. Restarted the citadel server. Sent email - same error.

I do get this error for existing users or if I rename an existing user to sahil. I have checked my citadel folders - none of them are locked. Do I need to modify any config file to set number of users. Present user list is about 6. Need to add 4 more.

Mon Nov 18 2013 02:42:51 PM EST from alex007 @ Uncensored Subject: Re: issues with new users

Please note, I've got an german language citadel server, so my translation of the citadel entries is not perfect:

 

log in as admin,

look for the item maintenance on the left, it is the next to last item

-> choose domain name and internet mail configuration

->choose aliases for that machine

 

add: sheila.master

 

 

Sun Nov 17 2013 06:32:01 EST from mosaic2s @ Uncensored Subject: issues with new users

An error occurred while sending mail. The mail server responded:  Invalid recipient: sahil@sheila.master. Please check the message recipient sahil@sheila.master and try again.

 

I have added user sahil in the mail server. Have set up thunderbird in sahil's system. have sent out an email from sahils to myself. however when i hit reply to sahil - the above message comes.

 

 



 



 



 



 



 



 



 



[#] Thu Nov 21 2013 03:04:57 EST from s3cr3to @ Uncensored

Subject: Re: issues with new users

[Reply] [ReplyQuoted] [Headers] [Print]

And other users, don't have the same alias: "sahil@sheila.master" ?

In fact, when I have this issue with the user1, I add other email alias to this user, then I send test mails, when I see mails arriving, this was how I know that the email address was used in other account. Try adding other email alias "sahil2@sheila.master" and send a test mail.

Before this problem occurs, I need to add some alias for the server:

In "Administration /  System Administration Menu / Local host aliases (domains for which this host receives mail)":

  • host1.ourdomain.com (where "host1" is the name of the server, this was the default name after installing)

I have this other alias:

  • ourdomain.com (the primary domain to get mails)
  • otherdomain.com (secondary domain for mails in the same server)
  • host1.domain.local (this for our local domain, but never used... and I think is the equivalent for your "sheila.master")

And this rings a bell: In other forum for other product (zentyal) I see that using more than 3 letters in the last part of the domain name caused problems, the valid part can be ".local" (but it fails too, maybe a bug at the time), so I ended installing those server with a domain name like: domain2.dom instead of domain2.local; I don't want to add confusion, but was worth to me on those time. And well, your domain name made me remember this case, just the Citadel developers can clarify if this name style can be an issue. Maybe you can try adding an alias like "sheila.dom" and the proper email alias on the problematic user "sahil".

Regards

Thu Nov 21 2013 02:10:11 AM EST from mosaic2s @ Uncensored Subject: Re: issues with new users

Thanks Alex and S3cr3to - I unchecked the internet user box. restarted citadel - no luck.

chkd address book entry of sahil. enclosed here. no aliases.

same problem if i create another new user. desperate for the fix.

Wed Nov 20 2013 06:15:12 PM EST from s3cr3to @ Uncensored Subject: Re: issues with new users

I wonder if the issue with this account is caused because by this:

Can you check each user in: Administration / User account management / Add, change, delete user accounts / Edit address book entry

Maybe the mail address of the problematic users is used in another account: Internet e-mail aliases

I recall this kind of issue because some user1(jon@here.com) works in "sales", then was moved to "accounting" and now is user2(jon@here.com), but in user1(now - alice@here.com) the alias (jon@here.com) was not deleted.

Hope it helps, Regards.

 

Wed Nov 20 2013 04:17:31 PM EST from alex007 @ Uncensored Subject: Re: issues with new users

that is strange, hmm is sahil an internet user? admin -> user settings

try it with another new account , some behaviour?

Wed Nov 20 2013 05:11:49 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

yes.

other users are sandeep, sangeeta, geeta, sandhya, rupali. they are working fine. sahil was added new.

 

Wed Nov 20 2013 04:31:58 AM EST from alex007 @ Uncensored Subject: Re: issues with new users

So, sending of e-mail only for sahil doesn't work? Can you send e-mail to other users of citadel?

Tue Nov 19 2013 23:24:27 EST from mosaic2s @ Uncensored Subject: Re: issues with new users

thank you Alex007 for the answer.

I did as suggested. Restarted the citadel server. Sent email - same error.

I do get this error for existing users or if I rename an existing user to sahil. I have checked my citadel folders - none of them are locked. Do I need to modify any config file to set number of users. Present user list is about 6. Need to add 4 more.